Payment
Deposit of 50% required with booking. Provisional bookings are held for 5 days awaiting deposit. Balance is due one month before your arrival. Non payment of the balance will be taken as a cancellation.
If you need to cancel, and we are able to re let, your deposit (and final payment – if made) will be returned less a £50 expenses charge). It may be necessary to discount the holiday in which case your refund will be reduced by any difference between the total receipts for the original booking and those for the new let. Any alteration to the dates of a confirmed booking will be treated as a cancelled booking.
Facilities
Hire of bedlinen, towels and teatowels and the cost of fuel are included in the price.
Starter quantities of cleaning materials and toiletries are provided.
Central heating (not continuous but timed for periods of likely need) is provided during the winter months - from November to March. During the mid season periods of early Autumn (Mid Sept to late October) & and late Spring (April to late May) it is generally available but maybe left off - depending upon the ambient temperature. Electric spot heating is available for use where extra heat is required and at periods when the c /h is off.
The use of the hot tub is at guests' own risk and no responsibility is accepted for any injuries, loss or damage. Guests are required to follow the on site instructions for the appropriate use of the hot tub. For reasons of safety and hygiene children under 16 are not permitted to use the hot tub at all.
Liability
The owner accepts no responsibility for: any losses or damage to your possessions, any loss or injury caused by pests & vermin; any injuries, loss or damage caused by your careless or negligent use of equipment & facilities, any disturbance caused by inconsiderate behaviour on the part of other tenants, neighbours, or members of the public using public rights of way. Tenants are advised to seek their own personal property insurance.
For interruptions in the use of non-vital equipment & facilities for short periods up to 24 hours, no compensation will be paid.. In the case of major or prolonged disruption resulting in a serious loss of a facility, a partial refund will be made in proportion to the loss experienced. If disruption results in the owner determining that the cottage itself is uninhabitable, another similar cottage will be offered or, if none available, a pro rata rental refund will be made - or a full refund if the holiday has not yet started. No other compensation, or payment for hire of alternative accommodation, will be made.
Tenants' responsibilities
The property will be available on the day of arrival from 4.00 pm. If you arrive early, you are welcome to sit in the shared grounds. Please do not ask to occupy or enter the cottage early. We will probably not yet have finished preparations and will not be available to answer your queries.
The accommodation cannot be occupied by any more persons than the number specified in the website details or stated when booking (plus up to 2 infants.)
Guests are responsible for their own safety and well-being when using the shared grounds and shared facilities such as the hot tub. We advise that the hot tub should not be used by pregnant women or anyone suffering from any heart problems.
Children using the shared areas must be supervised by a responsible adult.
In the shared areas, dogs must be under close control, preferably on the lead. Within the cottage they must not be allowed to cause any damage or nuisance. To this end pets are not permitted on any furniture, or allowed to walk on carpeted floors when muddy. Nor may owners leave them unattended or unsupervised in the cottage.
Tenants should leave the property on the day of departure by 10am. andshould leave the property in a clean and tidy condition.
Tenants' notes are available and tenants must take due note of all instructions for the safe and proper use of the accommodation and its contents eg it is the tenants' responsibility to ensure ventilation adequate to prevent a damaging level of condensation building up. Tenantsare responsible for damage to the property caused by carelessness or neglect. It is in the tenants' own interest to notify the owner asap after arrival should anything appear to be damaged or missing.
General
In exceptional circumstances, minor changes to a booking may be necessary. Should any major change prove necessary, which would significantly alter the accommodation provided, tenants will be given the option to cancel. They will then receive a full refund of any monies paid.
In the event of a problem or complaint, the owner will make every effort to resolve the difficulty to everyone's satisfaction.
The Owner has the right to reasonable access to the property and may inspect it should he/she have reason to be concerned about the tenants' occupancy. He/she reserves the right to curtail a booking without compensation where damage is being caused to the cottage or its contents.
If any term or provision in these booking conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this agreement and the enforceability of the remainder shall not be affected.
By making a booking a customer is deemed to have agreed to these terms and conditions. Any customer who has no email or internet access will be sent a paper copy of these terms with the confirmation letter. He/she then has the opportunity, up to five days from the date of the confirmation letter, in which to revoke the booking, (unless the booking is made within two weeks of the holiday start date).